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GENERAL PRIVACY POLICY

PAHADI CONNECT LLP – “ Your neighbourhood grocery store” understands the importance of privacy to the people who visit our site. We want to provide a service that is unique, useful and makes people's' lives a bit easier. When we collect information, we always have this goal in mind - to provide people with the best possible experience while on “PAHADI CONNECT LLP”.

This General Privacy Policy (also "Policy" or "Privacy Policy") outlines how we may collect, receive, process, store, use and share personal information and non-personal information about visitors to our website, including all subpages and successor pages ("Website") and users of the “PAHADI CONNECT LLP” mobile application (“App” as defined in the End-User Licence Agreement – App User).

Retailers who avail of our Services should consult the Retailer Privacy Policy and the End User Licence Agreement.

Personal information is information relating to a living individual who is or can be directly identified from that information, e.g. name and email address, or indirectly from that information in conjunction with other information.

Please carefully read this Policy together with the Terms of Service (if you are visiting our Website) or the End-User Licence Agreement – App User (if you have downloaded or use the App) as these two documents outline how we process your information and the terms on which we make our Website and App available to you. If you do not agree with this Policy you must not access the Website, download or use the App.

Legal documents can be complex but should be comprehensible. We have tried to used plain and simple English when drafting this Policy. Should you have any queries about this Policy please contact us at [email protected]

PAHADI CONNECT LLP Extensive & Retail Solutions trading as “PAHADI CONNECT LLP” is the data controller responsible for your information when you visit our Website or use our App. Our contact details are available below.

Personal information we collect and process

Information you give to us

You may give us information about you by filling in forms on our Website or App or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when searching for a product, participating in discussion boards or other social media functions on our Website or App and when you report a problem with any of our products. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photographs.

Information we collect about you

With regard to each of your visits to our Website or use of our App we may automatically collect certain information about you. This information is predominately not personal information in and of itself but may be personal information if it can be combined with other information to identify you. Below is a list of the types of information we may collect:

  • technical information, including the Internet protocol (IP) address used to connect your device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full clickstream to, through and from our Website or App pages (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
  • When you access the Website by or through a mobile device and for App use, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates, Bluetooth identifiers or similar information regarding the location of your mobile device. You may configure your device not to provide this information, however some features we provide, particularly location-based services, may not function properly if use or availability of location data is impaired or disabled.

Information we receive from other sources

We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that information that it may be shared internally and combined with information collected on this Website or App. We may also receive information about you from public sources, for example telephone directories, DNS records, and public web pages which mention you. We may also receive non-public information about you from third parties, for example our affiliate program operators and from credit reference agencies.

Purpose and basis of collecting your personal information

We use your personal information for the purposes described below, except where restricted by law.

We process your information where necessary to further our legitimate interests where those legitimate interests are not overridden by your rights or interests. In particular, the processing of your personal information is necessary for the operation, improvement and expansion of the Website and App that we provide to you at your request. It is also in our legitimate interests to use your personal information to communicate with you about our Services and to notify you of changes to the Services

If you do not object to us using your personal information, we may provide you marketing for our Services. It is in our legitimate interests to promote and market our Services. An example of when we rely on this legal basis is when we use your email address or telephone number to contact you on and gauge your interest in new features or service offerings that we think you could benefit from.

Purpose of collecting your non-personal information

We will use this information:

  • to ensure that content from our Website and App is presented in the most effective manner for you and for your device.
  • to administer our Website and App and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our services to ensure that content is presented in the most effective manner for you and for your device;
  • to allow you to participate in interactive features of our Service, when you choose to do so
  • as part of our efforts to keep our Website and App safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

Sharing of your personal information

Where necessary, and in accordance with the purposes set out in this Policy, we share your personal information with third parties. However, we do not share your personal information to advertisers so that they can market their products directly to you.

We use a number of external providers to assist us to run and manage our business. It is necessary in some cases to share your personal information with these external service providers to assist us to manage our business and to provide you access to the Website and the App. We also share your personal information with marketing companies and advertisers to assist us promote our Service, Website and App. Examples of the types of service providers that we share your personal information with include: -

  • web chat service provider
  • cloud computing providers
  • document management service providers
  • analytics services and diagnostic tool providers
  • email service provider
  • VOIP telephone calling service provider
  • social media platforms and service providers
  • customer relationship management software providers
  • marketing service providers
  • cloud messenger and push notification service providers

When we share your personal information to these service providers, we require those third parties to protect that personal information with appropriate security measures and prohibit or restrict them from using the personal information for their own purposes or from disclosing the personal information to others. For example, the web chat provider we use on our website can only process your email address for the purpose of facilitating you communicating with “PAHADI CONNECT LLP” using that said provider’s web chat solution. They are not permitted to use the information we provide them to contact you or share that information to another third party.

To the extent that it would be necessary for our legitimate interests and those of our affiliates, we may share your information with any member of our group, which means any subsidiaries, any

ultimate holding companies and its subsidiaries and our assigns, together with any contractors we use to provide access to the Website and App to you.

We may share your information to third parties:

  • If we have a good faith belief that it is necessary in order to comply with any legal obligation, e.g. a court order.

To the extent that it would be necessary for our legitimate interests and those of third parties, we may also share your information to third parties

  • If “PAHADI CONNECT LLP” or substantially all of its assets are acquired by a third party, information held by it about its users will be one of the transferred assets.
  • In the event that we sell any business or material assets, we may share information to prospective buyers of such business or material assets.
  • To enforce or apply our Terms of Service of the Website or the terms of the EULA, EULA-App and any other agreements we have with you.
  • To protect the rights, property, or safety of “PAHADI CONNECT LLP” its users, or others or to prevent serious harm or injury. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Security

All the information you provide to us is stored on secure servers. Where we have given you (or where you have chosen) a password which enables you to access a private section of the Website or the App, you are responsible for keeping this password confidential. We ask you not to share user passwords with anyone.

The security of information transmitted via the internet cannot be completely guaranteed. Although we implement appropriate technical and organisational safeguards to protect your information, we cannot guarantee the security of your information transmitted to our Website or App; any transmission is at your own risk. Once we have received your information, we will use appropriate procedures and security features to prevent unauthorised access.

Data transfers

The information that we collect from you may be transferred to, and stored at, a destination outside the India. It may also be processed by staff operating outside the India who work for us or for one of our suppliers. The privacy protections in these countries may not be equivalent to those in the India. We will only transfer personal information outside of the India where permitted to do so by law. These transfers are necessary for the management of the “PAHADI CONNECT LLP” business operations. “PAHADI CONNECT LLP” relies on the European Commission’s adequacy decisions on certain countries to transfer your information from the India.

Your rights

You have the following rights regarding the processing of your personal information:

  • request access to a copy of any personal information we hold about you
  • request any inaccurate or incomplete personal information to be rectified
  • request the erasure of your personal information
  • object to or restrict the processing in specified circumstances
  • request that your personal information be transferred to another data controller or provided in a format that will permit this transfer (i.e. right to data portability)
  • make a complaint to the applicable supervisory authority

If you do not want to receive emails containing newsletters, promotions and special offers from us you have the right to opt-out and unsubscribe from these mailings.

If you are a visitor to the Website and you no longer wish for us to interact with your information in the ways outlined in this Policy you should leave the Website immediately or change the settings of your web browser to ensure that same align to your needs.

If you are an App user and you no longer wish for us to interact with your information in the ways outlined in this Policy you should cease using the App and delete it from your device(s). Please note that any information you have already provided to us or that we have collected from you or that we have received from third parties about you, may have already been processed by us.

Following termination or deletion of the App from your device or your departure from the Website, we may retain any content, information or data generated by your use of the service for a commercially reasonable time.

These rights may be restricted in certain circumstances, for instance where your information may be needed to comply with our legal obligations or for the defence or exercise of legal claims.

Any information you have already provided to us or that we have collected from you or that we have received from third parties about you, may have already been used by us as outlined in this Policy. Our information retention policy is described below.

You can exercise these rights by contacting us using the contact details listed at the end of the Policy.

In circumstances where you are not satisfied with our use of your personal information or you are not satisfied with how we have responded to your request to exercise your rights; you have the right to lodge a complaint with your local supervisory authority in the country in which you reside.

Retention

We will retain your personal information for as long as is necessary for the purposes set out in this Policy or as needed for us to provide the Website or App. We will retain and use your personal information to the extent necessary to comply with our legal obligations, to resolve disputes and to enforce our agreements.

Cookies

We use cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Do Not Track & Website Analytics

Some internet browsers allow users to flag their preference in relation to online tracking by websites visited by the user. This feature is typically referred to as “Do Not Track”. Currently we do not look for or respond to Do Not Track preferences made by visitors to our website.

We work with various reputable third-party services to help analyse and optimize our website, for example Google Analytics, Facebook and Ad roll. We carefully vet companies with which we work, however we have no direct control over how these third parties track users to or from our website.

Access to Third Party Websites

Our Service may, from time to time, contain links to and from third-party sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.

Persons aged 13 to 17

We recommend that young people aged 13 to 17 ask their parents or legal guardians for permission before using or accessing our Website or downloading our App, registering as a user or sending any information about themselves to anyone over the internet.

Changes to This Policy

This Policy may be updated from time to time. Any changes we may make to our Policy in the future will be posted on this page and we will notify you of any material changes by email or by prominently posting a notice of such changes.

Contact Information

Questions, comments and requests regarding this Retailer Privacy Policy are welcomed and should be addressed to us by email at [email protected] or you can write to us at 210, A Tower, GTM Forest & Hills,Near Aerodine,Dehradun-248005.

RETAILER PRIVACY POLICY

“PAHADI CONNECT LLP” – Your neighbourhood Grocery store understands the importance of data protection for retailers ("you", "your", also referred to as "registered users" in the End User Licence Agreement ("EULA")).

“PAHADI CONNECT LLP” is a technology company built for the retail industry. We recognise that the information retailers provide to us can be commercially sensitive to their business, therefore we treat this information with great care. This Retailer Privacy Policy ("Policy") is designed to clearly outline what information we receive from you, how we use it, for what purpose and the legal bases for that use. We have made every effort to draft this document so that it is transparent and easily understandable.

This Policy applies to your use of the Services (as defined in the EULA) unless specified otherwise. Please also read the EULA which describes the terms under which you use our Services. Your interactions with the public section of our Website is governed by the General Privacy Policy.

“PAHADI CONNECT LLP” as “PAHADI CONNECT LLP” is the data controller responsible for your information when you use our Services and our contact details are set out below.

This document is organized as follows:

  • Section A of this document explains how we process personal information.
  • Section B explains how we process non-personal information, such as product information.
  • Section C explains some circumstances in which your information may be shared to third parties. The circumstances explained in Section C apply to both personal and non-personal information. Additional circumstances that apply only to personal information, or only to non-personal information, are explained in their respective sections.
  • Section D includes a list of “Definitions” to help you understand a number of terms referenced throughout the Policy.
  • Section E explains how we will notify you of changes to this policy, and how contact us if you have questions.

SECTION A - PERSONAL INFORMATION

Personal information we collect and process

Information you give to us

You may give us information about you by filling in forms on our Website or App or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when searching for a product, participating in discussion boards or other social media functions on our Website or App and when you report a problem with any of our products. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photographs.

You may also provide us with additional information either when you access the private section to your “PAHADI CONNECT LLP” Page (which occurs only after you have created an account), communicate with us in

relation to a product or other service, or when you sign-up to a premium feature that we may offer to you as an add-on to the Service e.g. financial and payment card information.

We may also receive personal information about you from third parties (for example, credit reference agencies, analytics providers and search information providers) for the purposes described in this Policy in order to operate and provide our Services.

We may receive information about you if you use any of the other websites we operate or the other services we provide.

The provision of certain personal information is mandatory (and may be required in accordance with a contractual requirement or to enter into a contract). The collection of any such information will be made clear at the time of collection of the information. If you choose not to submit this information, you may not be able to receive our Services.

Purpose and basis of collecting your personal information

We use your personal information for the purposes described below, except where restricted by law. In doing so, we rely on a number of separate legal bases to lawfully process such information.

We process your personal information where it is necessary to perform our contractual obligations with you. In particular, we process your personal information to provide the Service to you at your request. For example, we ask for your name and email address to allow you to access the private section of your “PAHADI CONNECT LLP” page. We also use your personal information to administer and manage our relationship with you and when dealing with your enquiries relating to the Service.

We may also process your information where necessary to further our legitimate interests where those legitimate interests are not overridden by your rights or interests. In particular, the processing of your personal information is necessary for the operation, improvement and expansion of the Service that we provide to you. It is also in our legitimate interests to use your personal information to communicate with you about our Services. If you do not object to us using your personal information, we may provide you marketing for our Services. It is in our legitimate interests to promote and market our Services. An example of when we rely on this legal basis is when we use your email address or telephone number to survey you on your experience of the Service to date and gauge your interest in new features or service offerings that we think you could benefit from.

We may also process your information where it is necessary for compliance with a legal obligation of ours such as in relation to the preparation of PAHADI CONNECT LLP annual compliance accounts.

Sharing of your personal information

Where necessary, and in accordance with the purposes set out in this Policy, we share your personal information with third parties. We use a number of external providers to assist us to run and manage our business. Some of the areas that we use external service providers to assist us to manage our business and to provide the Service to you include: -

  • Accounting software provider
  • Shipping, postage and return service providers
  • Document management service providers
  • Payment card and payment processors
  • Cloud computing providers
  • Email service provider
  • VOIP telephone calling service provider
  • Web chat service provider
  • Customer relationship management software provider

When we outsource the processing of personal information to these service providers, we require those third parties to protect that personal information with appropriate security measures and prohibit or restrict them from using the personal information for their own purposes or from disclosing the personal information to others. For example the web chat provider we use on our website can only process your email address for the purpose of facilitating you communicating with PAHADI CONNECT LLP using that said provider’s web chat solution. They are not permitted to use the information we provide them to contact you or disclose that information to another third party.

Please see also Section C for additional circumstances in which personal information may be shared with third parties.

Security

All the information you provide to us is stored on secure servers. Where we have given you (or where you have chosen) a password which enables you to access the private section of your PAHADI CONNECT page, you are responsible for keeping this password confidential. We ask you not to share user passwords with anyone.

The security of information transmitted via the internet cannot be completely guaranteed. Although we implement appropriate technical and organisational safeguards to protect your information, we cannot guarantee the security of your information transmitted to our Service; any transmission is at your own risk. Once we have received your information, we will use appropriate procedures and security features to prevent unauthorised access.

Data transfers

The information that we collect from you may be transferred to, and stored at, a destination outside India. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. The privacy protections in these countries may not be equivalent to those in the India. We will only transfer personal information outside of the India, where permitted to do so by law. These transfers are necessary for the management of the “PAHADI CONNECT LLP” business operations. “PAHADI CONNECT LLP” relies on the Indian adequacy decisions on certain countries to transfer your information from the India.

Your rights

You have the following rights regarding the processing of your personal information:

  • Request access to a copy of any personal information we hold about you
  • Request any inaccurate or incomplete personal information to be rectified
  • Request the erasure of your personal information
  • Object to or restrict the processing in specified circumstances
  • Request that your personal information be transferred to another data controller or provided in a format that will permit this transfer (i.e. right to data portability)
  • Make a complaint to the applicable supervisory authority

These rights may be restricted in certain circumstances, for instance where your information may be needed to comply with our legal obligations or for the defence or exercise of legal claims.

If you no longer wish for us to process your personal information as part of the Services you should immediately deactivate your account, manual upload. Following this, you should contact us so that we can block your account. Any information you have already provided to us or that we have collected from you or that we have received from third parties about you, may have already been used by us as outlined in this Policy. Our information retention policy is described below.

You can exercise these rights by contacting us using the contact details listed at the end of the Policy.

In circumstances where you are not satisfied with our use of your personal information or you are not satisfied with how we have responded to your request to exercise your rights, you have the right to lodge a complaint your local supervisory authority in the country in which you reside.

Retention

We will retain your personal information for as long as is necessary for the purposes set out in this Policy or as needed for us to provide our Services or to perform our contract with you. We will retain and use your personal information to the extent necessary to comply with our legal obligations, to resolve disputes and to enforce our agreements.

Do Not Track & Website Analytics

Some internet browsers allow users to flag their preference in relation to online tracking by websites visited by the user. This feature is typically referred to as “Do Not Track”. Currently we do not look for or respond to Do Not Track preferences made by visitors to our website.

We work with various reputable third-party services to help analyse and optimize our website, for example Google Analytics, Facebook. We carefully vet companies with which we work, however we have no direct control over how these third parties track users to or from our website.

Access to Third Party Websites

Our Service may, from time to time, contain links to and from third-party sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.

SECTION B - PRODUCT INFORMATION

To enable the Services to operate, we require every store on “PAHADI CONNECT LLP” to send us product information. We use multiple methods to collect product information:

You may also send us product information by way of manual upload.

How we use product information

We will use this information to:

  • provide you with the Services and any other services that you request from us, for example to display and promote your products online, increasing online visibility of your store for the purpose of creating more in-store visits.
  • ensure a good consumer experience by displaying accurate product information online. For example, we display the stock status of products so that consumers have added information about the products you sell, increasing the likelihood of an in-store visit.

Additional product information supplied by retailers

We will use any additional product information supplied by you (e.g. manual upload information) to improve the Services as a whole. The additional product information will be combined and compared with our other sources of product information to ensure that we present the best and most accurate product information to consumers.

For example, should the additional basic product details you supply be sufficient to display a product on “PAHADI CONNECT LLP” for which we previously had incomplete information, both you and any other retailer who sells that product will benefit by having the product appear on your respective “PAHADI CONNECT LLP” pages.

Who we may share product information with?

Your product information is commercially sensitive to your business. With the exceptions of the limited and defined scenarios listed in this section we do not share the information you provide to us without your express consent.

We do not share your “PAHADI CONNECT LLP” page usage information to any third parties.

We do not share your product information with your competitors, or third parties to advertise their services to you personally or to your business.

We may share your product information to promote your store, your products, or help customers find your store. To achieve this goal, we may share your product information with search engines, local listing services, and advertising platforms. For example, we may send product information to search engines such as Google to promote the visibility of your store or products.

We may share product information to create market level reports in which no individual store or retailer is identified. Any third-party service provider involved in the creation of reports must agree to only use the information we provide to them for the defined purpose that it was sent.

We may share anonymised product information with third parties e.g. aggregated or statistical information about the popularity of products in different geographic regions based on an anonymous sample of retailers.

Please see also Section C for some additional circumstances in which information may be shared with third parties.

SECTION C - SHARING INFORMATION

This section explains some particular circumstances in which information may be shared with third parties. These circumstances apply to any information we hold about you, including both personal and product information. The circumstances specified in this Section C are in addition to the

circumstances specified in Section A (which apply to only personal information), and the circumstances specified in Section B (which apply to only product information).

We may share your information to third parties:

  • If we have a good faith belief that it is necessary in order to comply with any legal obligation, e.g. a court order.

To the extent that it would be necessary for our legitimate interests and those of third parties, we may also share your information to third parties:

  • If “PAHADI CONNECT LLP”or substantially all of its assets are acquired by a third party, information held by it about its users will be one of the transferred assets.
  • In the event that we sell any business or material assets, we may disclose information to prospective buyers of such business or material assets.
  • To enforce or apply our Terms of Service of the Website or the terms of the EULA and any other agreements we have with you.
  • To protect the rights, property, or safety of “PAHADI CONNECT LLP”, its users, or others or to prevent serious harm or injury. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction

We may also share your information with any member of our group, which means any subsidiaries, any ultimate holding companies and its subsidiaries and our assigns, together with any contractors we use to provide the Services to you, to the extent that it would be necessary for our legitimate interests and those of our affiliates.

SECTION D - DEFINITIONS

For the purposes of this policy the following terms are defined:

  • "anonymised information" means information in which no individual retailer or store is identified.
  • "barcode information" means the barcode number of a product (also known as European Article Number "EAN", Universal Product Code "UPC", Global Trade Item Number "GTIN"),
  • "basic product details” means the product name, image, description and other product details e.g. ingredients and nutritional information in food products.
  • "basic store details" means the information you provide to us about your store when you sign-up for our Service or at later date, e.g. store name, store address, store contact information and opening hours. You may also provide details of your store type or category, approximate store size and the number of POS systems in your store.
  • "inventory information” means information about product quantities in a store location, as supplied by you or estimated from historical barcode information, receipt information, integration information or basic product details.
  • "manual upload information" means any product information that you manually send to us, for example by sending us a spreadsheet or CSV file.
  • "personal information" means information relating to a living individual who is or can be directly identified from that information, e.g. retailer name and email address, or indirectly from that information in conjunction with other information.
  • "POS” means Point of Sale system.
  • "PAHADI CONNECT LLP Page" means the unique webpage created by us for every store on PAHADI CONNECT LLP.in and forms part of the Services.
  • "PAHADI CONNECT LLP page usage information" means usage information relating to your PAHADI CONNECT LLP page, for example number of visits to your PAHADI CONNECT LLP page or other similar metrics displayed on the private section of your page.
  • "product information” means any combination of basic product details, barcode information, receipt information, inventory information, integration information and basic store details.
  • "receipt information" means information related to a particular sales transaction or transaction receipt, including product price and quantity, as obtained from the printed receipt or POS integration.

SECTION E - CHANGES AND CONTACT INFORMATION

This section explains how we will notify you of changes to this policy, and to how contact us if you have questions.

Changes to This Policy

This Policy may be updated from time to time. Any changes we may make to our Policy in the future will be posted on this page and we will notify you of any material changes by email or by prominently posting a notice of such changes.

Contact Information

Questions, comments and requests regarding this Retailer Privacy Policy are welcomed and should be addressed to us by email at [email protected] or you can write to us at 145, 6th Cross, Vijaya bank Layout Bilekahalli, Bannerghatta Main Rd, d, Bengaluru, Karnataka 560076.